Steamship Mutual - A Team Effort

An overview of general claims handling requirements applicable to P&I incidents

A Team Effort is the latest app produced by Callisto Productions Limited, Steamship Mutual and the Ship Safety Trust.

No matter how much attention is given to conventional risk management and loss prevention, incidents giving rise to P&I claims are still likely to occur, if only from the effect of human error.

When such incidents arise, the way the investigations and claims are handled can have a substantial impact upon their ultimate cost. Effective casualty investigation and claims handling is crucial to minimising the financial exposure of the Members and the Club. It requires coordinated action from all concerned – the vessel’s Master and crew, the Member, the Club, correspondents, lawyers and experts. It is a team effort.

This guide, intended for use both ashore and on-board Members’ vessels, contains an overview of the general claims handling requirements that are applicable to P&I incidents, and a more detailed review of the essential measures necessary to handle claims falling within the categories most frequently encountered by the Club. In addition, this app contains a wealth of reference documents regularly used in claims handling, as well as the current version of the Club’s Rules and useful web-links.

This latest edition adds Japanese into its language options and gives you the ability to share the app via the social media channels Facebook and Twitter. Available on Apple Store and Google Play Store for tablet and smartphone devices.

Enjoy this app and please let us know what you like, what can be improved and any additional features you would like to see.

Produced by Callisto Productions Limited, Steamship Mutual and the Ship Safety Trust.

Special thanks to Alan Dunnet and Bob Farrell for design and build.

Steamship Mutual – Comprehensive cover. Exceptional Service.

What’s New

Updated versions of the Club’s Rules.

List of Correspondents and Staff Contacts has been removed.

Addition of Japanese text and video subtitles.

Ability to share the app via Facebook and Twitter social media channels.