PALFINGER Smart Eye

Wherever technicians are located, with Smart Eye we are always by their side.

Connected to our global Service Network through state-of-the-art communication methods we offer you quickest possible support. Wherever the service technicians are located, with the PALFINGER Smart Eye Pocket we are always right by their side. Thanks to an audio-visual livestream our knowhow and expertise can be shared in real-time.

Features include bidirectional live support, image sharing, snapshot creation and sharing, documentation as well as a protected data environment.

Smart Eye technology enables us to see what is happening on site and together we will find the right repair solution for you. Lets maximize your uptime and minimize costs through the digital support of the Smart Eye Pocket. Whether notebook or smartphone, the PALFINGER Smart Eye Pocket runs on any standard device.

Improvements in Version 3:

- Completely reworked communication protocol

- Conference calls with 3+ participants

- Adding more participants to an ongoing call

- Improved video recording

- Group calls for support teams

- Calls in push mode with closed app

- Calendar invitations for planned calls (.ics)

- Improved and modernised user interface

- Register users via email invitation

- More flexible groups and rights management

- Support for multitenant users