JB Hi-Fi Mobile

Manage your JB Hi-Fi Mobile plans

The JB Hi-Fi Mobile app, powered by Telstra, is the easiest way to manage your JB Hi-Fi Mobile services in one place. You can find information about your usage, payments and support.

Access helpful features with JB Hi-Fi Mobile app, including:

• Sign in securely with two-step verification

• View and manage your Pre-Paid SIM, Upfront Mobile and Upfront Mobile Broadband services

• Take your service overseas with International Roaming and Day Passes

• Filter scam text messages

• ‘Message us’ to contact a dedicated team of JB Hi-Fi Mobile experts for help and support

• Make payments securely, change payment methods, set up auto payments, request payment extensions and view current and past payments

• Update contact details in your ‘Profile’

• Track Telstra network outages

• 5G network access on eligible plans

• Pre-Paid SIM customers can recharge quickly, buy more data, check payment balance, track usage and recharge history

If you’re new here, simply download the app and sign in with the username you created when you registered your JB Hi-Fi Mobile service – then you’re good to go!