Frontline by SurveySparrow

Solve tickets and analyze CX data on the go. For executives and frontline staff.

SurveySparrow's Frontline mobile app helps customer experience teams analyze and act on customer feedback, from the convenience of their smartphones. It's an easier way to close the loop efficiently, anywhere, any time.

With a smooth and intuitive interface, the Frontline app turns your smartphone into a complete CX command center. It is also built to enterprise grade security specs, so your data stays safe and compliant.

The Frontline app houses two SurveySparrow modules: Ticketing and Executive Dashboards. Here's what you can expect:

a. For frontline employees: Ticketing

- View every assigned ticket at a glance

- Find specific tickets with intuitive search and filters

- Respond to tickets and add internal notes for context

- Update ticket status and other details to reflect progress

- Assign tickets to the right team members

- Stay atop of ticket updates with push notifications.

b. For CX leaders: Executive Dashboards

- Access dashboards and view real-time insights

- Customize dashboard views to highlight vital metrics

- Dive into your data to explore finer details

- Share insights with fellow team members

Now, frontline teams can handle customer concerns without delays or misses, across platforms. CX insights are also just a few taps away, allowing business leaders to stay attuned to the customer pulse.

Download the Frontline app today to deliver exceptional CX wherever you are, without compromises.

Note: You must have a SurveySparrow account with the free/starter plan to use the ticketing module. To use the executive dashboards, you must be subscribed to the Enterprise plan. To learn more, visit: https://surveysparrow.com/pricing/

About SurveySparrow:

SurveySparrow is an AI-powered experience management platform that empowers brands to refine customer experiences at every touchpoint. With our intuitive feedback platform and comprehensive solutions, we transform the customer journey by providing valuable insights and actionable data. We combine the power of surveys, automations, business intelligence, ticket management, online reputation management, and integrations, all in one place. SurveySparrow has a global presence serving 200K+ customers across 149+ countries, and 100+ languages. Our esteemed clientele includes brands like McKinsey, International, Honda, Decathlon, Dubai Tourism, McDonald’s, Audi, Shurooq, Eros Group, Tata Digital and many more.