Breezeway - Messaging

Guest Messaging Tool

Breezeway’s messaging app empowers short-term and vacation rental operators to automate guest communication programs and deliver more service throughout each stay.  Purpose built for hospitality providers, Breezeway’s messaging tools make it easy to send bulk messages, resolve in-house issues, share status updates on maintenance and concierge services, and offer guests stay extensions when there are gaps in between reservations.

With Breezeway Messaging, you can:

Automate Communication with Two-Way SMS

Easily communicate back-and-forth with guests throughout their stay using your business phone number to share real-time status updates on maintenance repairs, linen delivery, custom concierge, etc.

Send Messages to Multiple Guests at Once

Contact multiple recipients at once by leveraging filters like check-in date, check-out date, location, amenities provided, and more. Then, use messaging analytics to track and improve your proactive guest communication.

Monitor Conversations Through One Central Portal

Consolidate all of your messages into one easy-to-use interface, and gain visibility to easily monitor, flag, triage, and respond to guest text messages.

Drive Additional Revenue with ‘Stay Extension’ Offers

Automatically detect gaps to offer your departing and arriving guests the ability to lengthen their stay and fill that gap night. You'll drive more value for your clients and generate additional revenue.