Total Quality Management TQM

Gestão da Qualidade Total - TQM é pequeno livro mão para os alunos de MBA.

Total Quality Management TQM is a comprehensive and structured approach to organizational management that seeks to improve the quality of products.

This is a short notes of TQM hints taken & this app Consist of all required units were covered you can use it as a small hand book for Total quality Management.

Total Quality Management TQM app is Mainly Focused Topics are below :

- Principles

- Barriers

- Mission Statements Implies

- Customer Satisfaction Model

- Customer Retention

- Contributions of Deming

- Taguchi Techniques

- Concept of Japanese 5s Principles

- Concept of 8d Methodology

- Statistical Process Control (SPC)

- Reliability Concepts

- Business Process Reengineering (BPR)

- BPR Methodology

- Quality Functions Development / Deployed : QFD

- House of Quality (HOQ)

- Failure Mode and Effect Analysis (FMEA)

- Stages of FMEA

- Seven Old (Statistical) Tools

- Bench marking

- Poka - Yoke

- History of ISO International Organization for Standardization

- ISO 9000 Family

- Performance Improvement

- Quality Audits

- Culture

- Leadership

- Involvement & Motivation Factors

- Motivation

- Empowerment

- Recognition and Reward

- Tom Frame Work

- Awareness

- Obstacles

- All Units

- Customer Expectations

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